jasaparlayPrivacy Policy

What Data We Collect on jasaparlay

We at jasaparlay collect data in several categories. Account registration requires email address, password, and profile name. Know-Your-Customer (KYC) verification requires full legal name, date of birth, national ID number (or passport), and proof of address (utility bill, government letter, or bank statement). Payment processing requires your chosen method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account (mobile banking, local payment, online payment, e-wallet)—along with associated account identifiers.

Once your account is active, we collect transaction history (deposits, withdrawals, bet placements, settlements). We log your IP address, device type, browser type, and access timestamps. For football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), we record your wager amounts, market selections, and outcomes. For live-dealer games and slots, we record session duration and wagered amounts. This data allows us to detect fraud, investigate disputes, comply with tax obligations, and improve our platform performance.

Account data

Email, password, profile name, and contact details provided during registration.

Verification data

Full name, date of birth, identity document number, and proof of address collected during KYC.

Payment data

Payment method details (e-wallet account, bank account, mobile banking identifier) used for deposits and withdrawals.

Activity data

Betting history, session logs, IP addresses, and device identifiers recorded during platform use.

How We Use Your Data

We use the data we collect for core operational purposes. Account and identity verification ensures compliance with anti-money-laundering (AML) regulations and prevents underage access. Payment processing requires passing your payment method details to our payment gateway partners—these partners are contractually bound to protect your data and use it solely for transaction processing. We use activity data to detect fraudulent patterns, investigate account compromises, and settle betting disputes fairly.

We also use aggregate (non-personal) data to understand platform usage patterns, improve game offerings, and optimize server performance. We do not use your personal data for marketing purposes without your explicit consent. We do not sell your data to third parties for their marketing or commercial purposes. If local law requires disclosure (e.g., to tax authorities in Jakarta, Surabaya, Bandung, or Medan), we comply with legal process and notify you where permitted to do so.

Third-Party Data Processors

Our jasaparlay platform relies on external service providers who may process your data on our behalf. Payment processors (local payment, online payment, e-wallet, mobile banking, local payment, and our bank partners) receive payment method details and transaction amounts. Cloud infrastructure providers (which may be located outside your jurisdiction) host our servers and databases. Email providers send verification messages and account notifications. Compliance and fraud-detection vendors analyze activity patterns to prevent money laundering and detect suspicious behaviour.

All third-party processors are bound by data-processing agreements that limit their use of your data to the specific purposes we specify. We conduct regular reviews of processor security practices and contractual compliance. You have the right to request a list of our current processors and the countries where your data is stored.

Security Measures We Undertake

We at jasaparlay employ industry-standard security practices to protect your data. All communication between your device and our servers uses encryption (SSL/TLS protocol). Account credentials are hashed and salted; we do not store passwords in plain text. Payment data is encrypted at rest and in transit; we do not retain full payment card or bank account details on our systems. Access to customer data is restricted to jasaparlay staff who require it for their role, and all staff sign confidentiality agreements.

We conduct regular security audits and penetration testing to identify vulnerabilities. We monitor our systems for intrusion attempts and maintain incident-response procedures. However, no security system is completely immune to breach; if we detect unauthorized access to your account, we notify you promptly and provide guidance on securing your credentials. We encourage users to enable two-factor authentication (where available) and to log out of shared devices after use.

Your Rights Regarding Your Data

You have the right to access your personal data held on jasaparlay. You may request a copy of your account data, transaction history, and verification documents by contacting our support team. We provide this information within 30 days at no charge. You also have the right to correct inaccurate data; if your registered address, name, or payment method has changed, update your account or contact support to arrange correction.

You may request deletion of your account and associated personal data, subject to legal retention requirements. Once your account is closed and the retention period has passed, we delete your data unless we are legally required to retain it. If you disagree with how we have processed your data, you may lodge a complaint with your local data-protection authority. We also maintain an internal complaint process; contact our support team to initiate a review.

Cookies and Tracking Technologies

Our jasaparlay platform uses cookies to enhance your experience. Session cookies maintain your login state during your visit; these are essential for the platform to function and expire when you close your browser. Persistent cookies remember your preferences (language, display settings) across future visits; you may disable these via your browser settings without losing core functionality.

We also use analytics tools (such as server logs) to understand how users interact with jasaparlay. This data is aggregated and does not identify individual users. We do not use tracking pixels or third-party advertisers that would follow your activity across other websites. You may block cookies in your browser settings, though doing so may limit platform functionality.

Cross-Border Data Transfers and Jurisdiction

Our servers and data processors may be located outside your country of residence. When you use jasaparlay, your data may be transferred to and stored in servers located in different jurisdictions. These jurisdictions may have different data-protection laws than your home country. By using jasaparlay, you acknowledge and consent to these cross-border transfers.

We implement standard contractual clauses and other mechanisms to ensure adequate protection during cross-border transfers. However, we cannot guarantee that foreign governments or their intelligence services will not attempt to access your data. Our platform is not available in jurisdictions where we cannot implement adequate protection measures, and we reserve the right to restrict access from certain regions.

Contacting Us About Privacy

If you have questions about our privacy practices, wish to exercise your rights, or believe your data has been mishandled, contact our support team via the jasaparlay platform's help centre. We respond to privacy inquiries within 30 days. For formal data-protection requests (access, deletion, correction), submit a written request including your account details and the specific information you seek.

We also maintain a Data Protection Officer role responsible for privacy compliance. If you need to escalate a privacy concern beyond our support team, you may contact our compliance department. We take all privacy complaints seriously and investigate thoroughly, providing a detailed response within 30 business days.

Our privacy practices are designed to balance your rights with operational necessity and legal compliance. We believe transparency in data handling builds trust; this policy reflects our commitment to that principle.

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